Adventure treks and holidaysUK Package travel regulations
UK PACKAGE TRAVEL REGULATIONS
Adventure Alternative is compliant with the latest regulations required for tour operators and this page gives you some information on what those laws are and what your rights are as a consumer.
We are a tour operator, not a travel agent, which means we are a principal and a package holiday organiser and we are required to comply with EU and UK regulations that are in place to protect you the consumer.
The EU Package Travel Directive was incorporated into UK law in 1992 and it defines the responsibilities of tourism operators in relation to 'package holidays' which they sell or promote. It was updated with draft proposals in 2015 for implementation in 2018.
Adventure Alternative sells its holidays as packages, which means we sell a combination of at least two different components in the same holiday. Currently this will include two of the following;
a) a carriage of passengers - e.g flights and transport services like minibuses, trains, trucks, 4x4s
b) accommodation - e.g hotels, lodges, tents, home stays, but not residential
c) car rental
d) any other tourist service which forms a significant proportion or essential feature of the package - e.g car hire, hiking, climbing, tours.
We adhere to the requirements of those regulations including insolvency protection and company integrity in the following ways:
1) An insolvency bond provided through our membership of the Association of Bonded Travel Organisers Trust (ABTOT).
2) Membership of AITO, the Association of Independent Tour Operators which requires us to be bonded.
3) Public liability combined insurance policy for tour operators.
4) Client money is held in a separate account to our operating account until the completion of your holiday.
5) Air Travel Organisers License (ATOL) license for any trips we sell which include a flight in the package.
We also comply with the Regulations by:
a) Providing full and accurate details about packages including terms and conditions;
Our website and trip information packs give day by day itineraries and a complete and full description of all the aspects of accommodation, transport and activities for the whole trip.
b) Providing guarantees for any advance booking monies until the trip has taken place;
We do sometimes use client money for advance purchases where necessary, for example mountain permit fees, but we endeavour to keep the client informed about the progress of the logistics as part of our general correspondence with all the teams.
c) Be liable as well as responsible for all services supplied by our sub-contractors;
Our sub-contractors are mainly 'Adventure Alternative' local companies with whom we have clear agreements in place about the standards of our trips. Those relationships have been in place for many years and we have a high degree of trust and communication. They are separate companies legally but they receive funding and investment from us, as well as access to training and proper safety measures and internal processes like risk assessments.
d) Adopting reasonable precautions and due diligence;
We regularly update our internal systems including contracts with suppliers and terms and conditions, plus our staff keep us informed of any changes on the ground which might impact your holiday, and we update our risk assessments. We also keep our records for a minimum of three years.
e) Giving you inclusive prices;
Our prices include all taxes and known fuel supplements before booking. We do retain the right however to apply a surcharge after booking for fuel surcharges, additional taxes and changes in exchange rates.
f) Clearly describe accommodation;
We do describe the type of accommodation and degree of comfort and any particular features, while accepting that our types of holidays often include basic accommodation like tents and mountain lodges.
Other laws that protect the relationship between the client and the tour operator are:
Montreal Convention - article 19 provides that a carrier can be liable for damages to passengers caused by delay in transportation and protects the tour operator.