Background

Adventure Alternative is an independent travel company which was started in 1991 by adventurer and mountaineer Gavin Bate, and developed during many years of organising and running expeditions around the world. It is now an established company with an emphasis on responsible travel and a high level of knowledge and experience. We have run trips to the summit of Mount Everest and to the middle of the Sahara Desert! We guide many types of trips from mountains to jungle, desert and arctic regions. 

Our office is on the north coast of Ireland and we have long looked after Irish walkers and adventurers going round the world, but we also have many happy clients from England, Scotland, Wales, Australia, Canada and America, with a smattering from other countries like Norway, Netherlands and elsewhere. Chris and Andy have worked in the office for nearly fifteen years and have gone on many expeditions and trips themselves, and Rosie manages all the book keeping and finances of the clients. 

Over several decades from 1996 Gavin invested money into setting up local companies in our most popular places like Kenya and Nepal which are then allowed to use our company name. Some of those staff have been with us for over fifteen years! We plough profits back into providing training for our local guides and cooks, drivers and porters so that they can have a long term career with us. We believe that this attitude and the loyalty it brings is a big part of what being responsible means, plus our groups have a more enjoyable holiday. In fact the feedback we get always mentions the professionalism and friendliness of our staff, most people describe it more as a family than a company!

This business model has won us several awards and also some interest from the academic sector and we now run workshops for tourism professionals in Nepal. We do re-invest profits but we also take an interest in our staff all the way along the supply chain and this attitude came from Gavin's experiences while travelling and working as an expedition guide for many years, mostly in developing countries. 

For UK staff we use International Mountain Leaders, Mountain Instructors and Mountain Guides for the climbs, and our ratios and mountaineering principles for safety come from the Mountain Leader Training Board and the UIAA. We have a really good approach to providing proper advice before a trip, giving people a complete service when they book with us. 

Our website was a considerable investment in 2015 and we partnered with CSI Media to help develop our brand and create a modern bookable website. We are keen to expand our trips to new countries and work with more like-minded destination management companies who can benefit from tourism. 

 

Tour operator

Adventure tour operator

Adventure Alternative complies with the UK Package Travel laws and the European Travel Directive for tour companies and recognises that we provide accommodation and activities as part of a package which falls under those rules. We are a principal which means that we are responsible as the organiser of the holidays that we sell and we respect the Consumer Rights Directive 2015 which indicates the level of our responsibility to our clients.  

We are not an agency or a Linked Travel Arrangement, but we do use suppliers in-country to provide components of the holiday, including staffing and activities. We do check the standards of these suppliers - in fact in many cases we invest heavily in their resources, training and management - and we do have agreements with them which are revisited regularly. This contractual documentation is part of the requirement for compliance with the British Standard 8848 for overseas expeditions.

We are financially protected with a bonding scheme which means that our clients are protected against insolvency. 

We take care with our advertising and sales process to ensure that our clients are fully aware who is involved and who will be looking after each stage of the holiday. Our clients can communicate directly with our local companies and suppliers if they wish, and we will always endeavour to do our best to manage any situation as fast as possible and take our liability seriously as an organiser. 

We do have a cancellation policy in our terms and conditions and we endeavour to operate an appropriate and justifiable termination fee when it is necessary. 

We are a member of a number of organisations in the tourism and travel industry which are as follows:

Association of Independent Tour Operators
This association represents independent tour operators in the UK and membership criteria include a minimum share capital of £15,000 and providing financial protection for consumers with a bond. We are members of the AITO Sustainable Committee and have twice won the AITO Roger Diski Community Award.

Association of Bonded Travel Organisers Trust
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Adventure Alternative, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages commencing in and returning to the UK;
2. non-flight packages commencing and returning to a country other than the UK; and
3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Adventure Alternative.

Fair Trade Volunteering
We are founding members of this movement which endeavours to create equitable partnerships between sending organisations and host partners in foreign countries when trips are offered to volunteers and schools. We believe very strongly that these types of trips should be carefully arranged so that expectations from the visitor and host community are properly met, and also that the benefits for the host community are properly agreed and are fair.

Information Commissioners Office
We are signed up to the The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

British Standard 8848 for overseas expeditions
We are independently assessed by the Young Explorers Trust to comply with the British Standard for organising and managing visits, fieldwork, expeditions, and adventurous activities outside the UK.

The standard aims to reduce risk from injury or illness and provides those that comply with the standard with a way of being able to demonstrate that they are following good practice to manage the venture safely. BS 8848 specifies operational requirements for organisers of adventurous and educational activities abroad including university and academic fieldwork, gap year experiences, adventure holidays, charity challenges and research expeditions.

 

Safety and Care

Safety and care

Our staff are medically trained and experienced in first aid and health and safety, and the guides receive specific training in altitude-related illnesses and how to cope with an emergency. The staff all carry mobile phones and satellite phones if necessary. On the mountain trips we carry pulse oximeters, oxygen bottles where necessary on the higher mountains and first aid kits which are regularly checked and replenished.

We work hard to ensure that all of our staff adopt high levels of sanitation and hygiene, especially with regard to food and water. Food is stored and transported carefully, and bought fresh from local trusted suppliers. We always check the restaurants and lodges that we use for their standards in food hygiene. Drinking water is provided from the kitchens boiled and strained and we promote a policy of not buying and using disposable plastic bottles where possible. 

For school and youth groups and volunteers we always provide training in health and safety prior to the trip, and general advice on how to manage yourself personally while on a visit abroad. This is then emphasized again on arrival in country and our staff are always careful to ensure that people are looking after themselves. They have a long experience of looking after foreign groups and understand the pitfalls of travelling abroad for the first time.

We work with specialist overseas health company Interhealth, which provides a remote Doctors service to any of staff anywhere in the world, plus a vaccination and travel advice service. They also provide pre-trip screening programmes, psychological first aid training and group training on self-management and looking after yourself in-country. Their services are all delivered by medical professionals with long experience in the voluntary aid sector.

Client Care

When we start corresponding with people about their trip we aim to make sure the group works well together and our staff are well experienced in managing all types of people and keeping everyone happy and satisfied. Nobody feels anonymous and our staff in the main office and in the regional offices communicate all the time about upcoming groups and personal preferences.

For mountain trips we have clear guidelines on client:guide ratio and we follow the established guidelines of professional organisations such as the UIAA and Mountain Leader Training. Climbing teams will have the opportunity to meet in the UK for some specific training prior to their trip if they wish to have it, and we often manage individuals and small groups through a training programme to achieve a particular aim. For example someone wishing to climb Mount Everest may wish to have a five year plan in preparation for that trip.

For school and youth trips we provide a higher number of logistical staff and also male and female pastoral care staff with specific experience and qualifications in looking after young people. These might be teachers or youth workers, social workers and of course medical professionals. Volunteers and charity groups and school groups are all provided with personal care and training in preparation for their trip. 

Many of our trips are scheduled for groups, but we provide just as many trips for private groups who have preferences for dates or itineraries. A large part of our time is spent creating these bespoke trips, for which is there is no additional cost. We find this is especially useful for charities, since we do not impose contractual conditions for this service.